摘要：本文以企事业单位秘书为研究对象，以非言语手段为切入点，通过行业现状调查研究、文献研究、案例分析相结合，以笔者在实习过程中积累的经验为例，调查了企业秘书当前工作情况，发现当前秘书从业人员在对内、对外交际活动中，常面临词不达意、无效沟通或沟通效果差等问题。
首先，通过文献阅读总结出，交际活动主要有言语交际活动和非言语交际活动两种，在大多数语境下，非言语交际手段总是伴随着言语交际使用。再次，大量社会调查表明，在与他人进行沟通交际的过程中，巧妙运用非言语交际手段、注意理解他人发出的非言语交际信号，能够促使有效沟通生成且达到事半功倍的沟通效果。秘书工作是与人打交道的工作，需要秘书从业人员具有极强的交际能力。本文主对非言语交际手段的特点、功能、应用效果进行分析，在秘书工作中使用非言语交际手段能够达到预期沟通效果、增加有效沟通、提高工作效率。

关键词：非言语交际；秘书工作；作用；困境与对策

The role of nonverbal communication in secretarial work

Abstract: Based on the secretary of the enterprises and institutions as the research object,by nonverbal means as the breakthrough point,through industry present situation investigation and study, literature research,case analysis, combining with the author in the process of internship experience as an example, investigated the enterprise secretary of the current working situation, found that the current secretary personnel in internal and external communication activities, They often face problems such as inadequate words, ineffective communication or poor communication effect.
First of all, through literature reading,it is concluded that communication activities mainly include verbal communication activities and non-verbal communication activities. In most contexts, non-verbal communication means are always accompanied by verbal communication.Thirdly, a large number of social surveys show that non-verbal communication means in the communication process can promote effective communication and achieve twice the result with half the effort. The secretarial work is the work that deals with the person,needs the secretary practitioner to have the extremely strong communication ability. This paper mainly analyzes the characteristics,functions and application effects of non-verbal communication means. The use of non-verbal communication means in secretarial work can achieve the desired communication effect, increase effective communication and improve work efficiency.

Key words: nonverbal communication; Secretarial work; Role; Dilemma and Countermeasures