摘要

中国正处于互联网繁荣时代，网络购物是我国当前盛行购物形式之一。本文首先通过一系列有关网络购物消费者权益概念进行界定，分析出保护我国网络购物消费者权益有何法律意义。进而探索消费者在日常网络交易中受到哪些侵害，例如个人信息泄露隐私权受到侵犯、商品信息展现模糊知情权受到侵犯、售后服务形同虚设后悔权受到侵犯、霸王条款、支付安全等等。同时分析了消费者权益在网络购物过程中受到侵害的原因。其次，阐述了目前我国法律保护网购消费者权益现状，就《消费者权益保护法》等专业领域法总结了实际情况中发现的立法漏洞和司法实践中出现的问题。最后，提出应完善完善《消费者权益保护法》关于网络交易部分的法律规定、《网络交易管理办法》以及维权司法程序，此是解决我国网络购物消费者权益法律保护问题的根本出路。

关键词：网络购物；消费者权益保护；立法问题；司法实践

Abstract

China is in the era of Internet prosperity, and online shopping is one of the current forms of shopping in my country. This article first defines the concept of online shopping consumers' rights and interests, and analyzes the legal significance of protecting the rights and interests of online shopping consumers in my country. Furthermore, it explores the infringements of consumers in daily online transactions, such as the infringement of the privacy rights of personal information disclosure, the infringement of the right to know about the vagueness of product information, the infringement of the right to regret after service is useless, the overlord clause, payment security, etc. At the same time, it analyzes the reasons why consumers' rights and interests are infringed in the process of online shopping. Secondly, it expounds the current status of my country's legal protection of the rights and interests of online shopping consumers, and summarizes the legislative loopholes found in the actual situation and the problems in judicial practice based on the "Consumer Rights Protection Law" and other professional laws. Finally, it is proposed that the "Consumer Rights Protection Law" on the Internet transaction part of the legal provisions, "Internet Transaction Management Measures" and judicial procedures for rights protection should be perfected, this is the fundamental way to solve the problem of legal protection of the rights and interests of online shopping consumers in my country.

Key Words：Online shopping; Protection of consumer rights and interests; Legislative problem; The judicial practice