| 以下仅列出文章摘要、提纲简介，如需获取全文阅读权限，或原创定制、长期合作，请随时联系。 微信QQ:312050216 |
 |
 |
| 苏州福朋喜来登酒店宴会厅服务质量问题及对策 中文摘要 现如今，经济的快速发展，带了动旅游服务业的发展，与此同时，酒店业也迅速发展。对于酒店来说，这既是机遇同时也是挑战。随着人们生活水平的提高，人们的消费心理变得越来越成熟，对于酒店的选择已不再趋于价格和基本的住行。据调查表明，酒店的服务质量是酒店顾客考虑的第一要素，同时餐饮是顾客在住店过程中非常重视的一部分。只有酒店高度重视餐饮服务质量，才能有更好的发展。本文通过对苏州福朋喜来登酒店宴会厅的调查了解发现其存在的问题，并对其问题进行分析，最后提出相对应的解决对策。 关键词 苏州福朋喜来登 宴会厅 服务质量 对策 Abstract Nowadays, the rapid development of economy has brought the development of tourism service industry and hotel industry. For hotels, this is both an opportunity and a challenge. With the improvement of people's living standard, people's consumption psychology has become more and more mature, and the choice of hotel is no longer tending to the price and basic accommodation. According to the survey, the service quality of the hotel is the first factor for the hotel customers to consider, and catering is a part of the process that the customers attach great importance to.Only when the hotel attaches great importance to the quality of catering service can it develop better.Therefore, through the investigation of the banquet hall of The Four Points Sheraton Hotel in Suzhou, this paper finds out the existing problems, analyzes the problems, and finally puts forward corresponding solutions. Key Words Suzhou Four Points Sheraton; The banquet hall; The quality of service; countermeasures 目 录 前言┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉1 1酒店服务质量概述┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉2 1.1定义┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉2 1.2重要性┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉2 2苏州福朋喜来登酒店概述┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉2 2.1走进福朋┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉2 2.2认识宴会┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉3 3影响宴会厅服务质量的因素┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉4 3.1硬件设施陈旧┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉4 3.2帮工管理不当┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉4 3.3茶歇服务不完善┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉5 3.4餐具卫生状况欠佳┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉5 4针对现有问题的解决对策┉┉┉┉┉┉┉┉┉┉┉6 4.1改善基础设施配置，确保稳定发展┉┉┉┉┉┉┉┉┉┉┉6 4.2加强帮工培训，提高服务质量┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉6 4.3优化细节服务，提升茶歇品质┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉6 4.4加强餐饮卫生检查，合理安置餐具┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉ 7结论┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉8 参考文献┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉9 致谢┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉┉10 |
